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Administrative Procedures:

Please overview and enforce all Trulieve policies and typical operating procedures. Please see SOP binder for reference.

Assistance coordinate breaks for the On the web Help Group. Ideally breaks must be taken involving 12 pm – 4pm.  The Delivery Coordinator will enable procedure orders throughout breaktimes to guarantee on line orders continue to be processed throughout these instances.

Make sure that no a single is overstating our return policy and encouraging returns.  Do not state to a patient that if they do not like it, they can bring it back and swap it out.  Despite the fact that, if a patient does bring it back for the reason that they do not like it we WILL accept the return. If a patient returns a solution that is clearly taking benefit of the return policy let the patient know “we can return the solution this time, but in the future, please bring the un-tampered solution back promptly. If a patient continues to take benefit of our policy send an e-mail to your Region Coordinator with patient information and facts, quantity of returns compared to the quantity of sales and motives for returns to request the patient be removed from performing returns unless if is a recognized defect on our finish.

Opening Procedures:

Verify e-mail for any order communications or challenges submitted by the Contact Center.

Assess and commence processing on line pickups that have been placed the day/evening just before, so they are prepared for the sufferers by 10 am. When completed procedure remaining On the web Delivery Orders and On the web pickups.

Make sure delivery drivers arrive on time and are on the road by eight:30 am at the most up-to-date.

Operate with delivery drivers on any order challenges they discover throughout morning verify.

Everyday procedures:

Answer all calls that come by means of the BAT telephone all through the day. Address any patient challenges, requires or issues promptly. Coordinate with Inventory Coordinator if any solution shifting is essential for a patient.

Communicate with delivery teams all through the day when necessary (rescheduling sufferers, canceling delivery orders, and so forth).

Update Item Availability 10 minutes prior to the essential update instances of 10 am, two pm and close Monday-Friday, open & close Saturday & Sunday when Inventory Coordinator is not scheduled.

Submit inventory requires to the Logistics group by 12:30 pm Monday – Friday when Inventory Coordinator is not accessible to do so. When the Shifting Accountability type is updated, coordinate with the place you are shifting to/from to schedule.

Make sure all on line orders are processed in a timely manner.

Approach subsequent day delivery orders. When all orders are processed, double verify the orders to confirm the orders and patient information and facts matches the information and facts on the delivery schedule. Spot orders and patient folders in the delivery bin and lock the bin.

Update Automobile Odometer Verification type each Sunday.

Verify delivery vehicles to make positive they are cleaned each day by the delivery drivers when they come back from their shift.

Retain automobile upkeep log to guarantee upkeep is scheduled when necessary.

Make sure staff have completed their each day cleaning activity just before they leave.

Minimum Qualifications: High College Diploma/GED. Need to be a minimum of 21 years of age and have a existing, valid State of Florida driver license. Need to be and stay compliant with regional, state, and federal laws, statutes, and regulations specifically these associated to operating in the cannabis sector. Need to be in a position to effectively pass a complete drug screen and level two background verify.

Need to be in a position to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of five feet and be in a position to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without the need of mechanical help.

Further Minimum Qualifications: Must be in a position to move intermittently all through the workday. Need to be in a position to see and hear or use prosthetics that will allow these senses to function adequately to guarantee needs of this position can be totally met. Need to function independently, and have flexibility, private integrity, and the potential to function correctly with residents, personnel, and assistance agencies. Need to be in a position to relate to and function with ill, disabled, elderly, emotionally upset, and at instances hostile people today in the facility.

Preferred Qualifications:

Preceding knowledge operating in retail and buyer service atmosphere, precise use of pc-primarily based point of sale computer software systems.

In a position to have an understanding of and comply with written/oral guidelines.

In a position to communicate in conversational English in order to function correctly with buyers and group members, operate electronic gear (pc, laptop), comprehend security procedures, and make use of telecommunication devices.

Proficiency with Microsoft Excel.

Confirmed potential to analyze information and draw proper conclusions to inform policies and procedures.

Superb communication, buyer service, and organizational expertise.

Capability to function each independently and in a group atmosphere.

Capability to respectfully and politely interact with buyers and group members.

Bachelor’s degree or greater.

Supervisor: Dispensary Manager



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